Frequently asked questions

TPD claim questions, answered carefully

TPD answers are usually policy-specific. These concise explanations identify the question to check, the evidence that may matter and where individual advice may be needed.

Questions people ask

Questions people ask

Does this situation automatically qualify for TPD?

No single diagnosis, work event or benefit status automatically establishes a TPD claim. The applicable policy wording, cover dates and evidence must be considered together.

What evidence usually matters most?

The most useful evidence usually connects medical restrictions and prognosis with actual job demands, work history and a consistent chronology. The exact emphasis depends on the policy.

Does some work or activity rule out a claim?

Not necessarily. The insurer may consider what the activity involved, how often it occurred, what support was required and whether it showed reliable and sustainable work capacity.

What should I do first?

Obtain the policy and cover records, preserve relevant dates and correspondence, and identify the specific question the insurer or trustee must decide before gathering more material.

Official sources and further reading

Official sources and further reading