We identify the claim stage
Whether you are checking eligibility, preparing evidence, waiting on an insurer or trustee, or responding to a refusal.
Sydney TPD claim support
Contact TPD Claims
For a first review, a short structured enquiry is better than a large document dump. Start with the practical claim issue: policy fit, evidence gap, delay, or rejection.
Last reviewed: 3 July 2026
- Policy fit
- Evidence gaps
- Delay or rejection next steps
Start with the issue. Eligibility, evidence, delay, rejection, or a deadline.
Keep documents selective. Send the core facts first, not a large unsorted file.
Australia-wide guidance. Sydney office, support for TPD enquiries across Australia.
Request a claim position review
A useful first message should identify the policy or super fund, current work status, main functional limits, key dates, claim stage, and the immediate problem.
- Policy or super fund
- Work status and key dates
- Functional limits and claim stage
Quick answer
What matters before a first TPD claim enquiry
Short answer: you do not need a perfect file before contacting us, but it helps to summarise the policy or fund, your current work status, your main functional limits, the key timeline dates, and whether the matter is still being prepared, delayed, or already rejected. That gives the first review a much clearer starting point.
This contact page is most useful when you want to work out the next practical step, not just send a generic message. In most enquiries, the real issue is one of four things: whether the policy definition may fit, whether medical evidence explains functional limits clearly, whether there is a delay or information-request bottleneck, or whether a rejection needs a structured response.
If you are still trying to frame the issue, it usually helps to read the main TPD claims guide, the evidence guide, and the resources hub before sending a long message. A short, accurate summary is usually more useful than a large but unstructured document dump.
Before you send
Make the first enquiry easy to assess
A first TPD enquiry does not need to be long. It is usually most useful when it identifies the fund or policy if known, your current work position, the main functional limits, the key dates, and whether the issue is preparation, delay, an insurer request, or a rejection.
If there is a deadline, IME request, rejection letter, or inconsistent wording across workers compensation, income protection, DSP, employer records, or medical certificates, mention that early. Those details help separate an ordinary evidence review from a time-sensitive response.
When to contact us
- Before lodgement: clarify the likely TPD definition, work-capacity story, and evidence gaps.
- During delay: identify the missing item or repeated information loop that is slowing the claim.
- After rejection: map the refusal reasons against the documents and next response pathway.
What helps first
- Super fund, insurer, or policy name if known.
- Your last real working role and what duties became unreliable.
- Stop-work date, failed return-to-work attempts, and major treatment milestones.
- Latest fund, insurer, trustee, IME, delay, or rejection correspondence.
Five-line first message
- Current work position.
- Main functional problem.
- Key dates.
- Other active claims or benefits.
- Current bottleneck or urgent deadline.
Usually keep it focused
Start with the key decision, request, or evidence gap. Large unsorted medical bundles, duplicate screenshots, or old unrelated records can usually wait until the first issue is clear.
Useful next reads: claim readiness checklist, evidence guide, and common denial reasons.
Common contact questions
Can I contact you before I lodge my TPD claim?
Yes. Early contact can help clarify policy definitions, key dates, and evidence gaps before lodgement.
Can you help if my claim has already been delayed or rejected?
Usually yes. We can review the current correspondence, isolate the disputed issues, and map each issue to evidence and a practical response pathway.
Should I send every document I have straight away?
Usually it is better to start with the key documents and a short summary. Large unstructured uploads can make the first review slower if the core issue is still unclear.
What is the most useful way to describe my work capacity problem?
The clearest approach is usually to describe the actual duties you can no longer do reliably, how often the problem happens, and what changed at work before you stopped or reduced duties.
Do time limits matter if I am only making an enquiry?
They can. Some matters involve deadlines linked to policy terms, fund processes, complaints pathways, or court limitation issues. If delay is already a concern, raise that clearly.
Do you guarantee outcomes?
No. Outcomes depend on policy wording, evidence quality, and individual circumstances. We focus on improving the quality and consistency of what is within your control.
What if I do not yet know which super fund or insurer holds the cover?
You can still make contact. Say what you do know, including employer history, approximate stop-work period, and any super statements or letters you already have.